Octoopus, Inc.

Support

Get help with your account, datasets, analysis, training or the OctOpus connection in ChatGPT.

What to include

• A short description of the problem and the steps that led to it.
• The project or run reference, the approximate time and your time zone.
• The error message and, if useful, a screenshot with private information hidden.

Never send passwords, authorization codes, API keys or full payment-card details. Use synthetic or redacted examples when sharing a dataset to reproduce an issue. We do not publish a guaranteed response time on this page; any support commitments in your agreement still apply.

Connecting from ChatGPT

1. Use https://www.octoopus.dev/mcp with OAuth authentication where your ChatGPT workspace permits custom connections.
2. Sign in to the intended OctOpus account at octoopus.dev/app. For password accounts, select “Use email & password”, then “Sign in”.
3. Return to the connection tab, confirm the account and permissions, and select “Connect account”.
4. If a connection request expires, start a new connection from ChatGPT.

View or revoke your connections at OctOpus in ChatGPT. Account and workspace access in ChatGPT may depend on OpenAI's settings and your organization's policy.

Files and training

The ChatGPT connection currently accepts UTF-8 CSV files up to 5 MB. Attach the actual file to the conversation; a filename alone is not a file upload. For a sample with no customer data, download synthetic-review.csv (240 artificial churn records).

Analysis and training can run asynchronously. Check the returned job or run reference for actual progress. A proposed training plan is not a started training run. Training requires approval of the target, metric, experiment count and compute and time limits.

Cancel the specific active run if you want work to stop. Disconnecting the plugin does not stop accepted jobs or erase results. Completed work can remain available, and already incurred usage may still be charged against your allowance.

Billing and access

Include the affected account email and the date of the issue when contacting us about an entitlement or credit balance. The ChatGPT connection uses existing OctOpus entitlements and does not provide subscription purchases or checkout.

Privacy and deletion requests

Email ceo@octoopus.dev with the account and relevant project references. Tell us whether you want a data export, correction, project deletion or complete account erasure. See our Privacy Policy for retention details and available controls.

Report a security concern

Email ceo@octoopus.dev with a description and the minimum information needed to reproduce the issue. Avoid accessing other users' data or sending secrets. If you suspect an account compromise, stop sharing its credentials and revoke affected connections.

Documentation

Product documentation · Developer API · ChatGPT connection · Terms of Service